Service status
Important updates on the status of our services, any issues and planned downtimes for maintenance and public holidays.
Current status
Platforms
Wrap and Fundzone platforms
No known issues.
Elevate platform
No known issues.
We continually monitor platform performance to ensure everything is working as it should. If you think something doesn't look right, please get in touch in the usual way.
Telephone lines
Wrap telephone lines
Normal service levels in place.
Elevate telephone lines
Normal service levels in place.
Planned service changes
Our telephone lines close on public holidays.
- Friday 3 April - CLOSED
- Monday 6 April - CLOSED
- Monday 4 May - CLOSED
- Monday 25 May - CLOSED
- Monday 3 August - CLOSED
- Friday 25 December - CLOSED
- Monday 28 December - CLOSED
You can still submit new business and servicing requests on your platform and view our online support.
Please note, remuneration payments will be processed on the next available business day. Deduction of charges will remain unchanged.